Privacy Policy

Who we are
Our website address is pottershockley.com. We are committed to protecting your privacy and handling your data transparently and securely.

What personal data we collect
We may collect and process the following information:

  • Name and contact details
  • Delivery and billing addresses
  • Order history and preferences
  • Payment information
  • Technical data including IP address
  • Cookie data and usage statistics

Why we collect your data
We use your information for:

  • Processing and delivering your orders
  • Managing your account
  • Customer service and support
  • Marketing communications (with consent)
  • Improving our website and services
  • Legal compliance and fraud prevention

Legal basis for processing
We process your data based on:

  • Contractual necessity for order processing
  • Legal compliance requirements
  • Legitimate business interests
  • Your consent for marketing communications

Data sharing
We may share your data with:

  • Payment processing partners
  • Delivery and logistics companies
  • IT service providers
  • Marketing platforms (with consent)
  • Legal authorities when required

International transfers
Your data may be transferred outside the UK/EEA with appropriate safeguards in place to ensure its protection.

Data retention
We retain personal data only as long as necessary:

  • Order information: 6 years for tax purposes
  • Account information: While account remains active
  • Marketing data: Until consent is withdrawn

Your rights
You have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request data deletion
  • Restrict processing
  • Data portability
  • Withdraw consent
  • Object to processing

Cookies
Our website uses cookies to:

  • Remember your preferences
  • Analyze website traffic
  • Personalize your experience
  • Enable shopping cart functionality

Security
We implement appropriate security measures including encryption and access controls to protect your personal data.

Automated decision making
We do not use fully automated decision-making processes that have legal or significant effects on individuals.

Marketing communications
You can opt-out of marketing emails at any time by clicking the unsubscribe link or contacting us through our website.

Third-party links
Our website may contain links to other sites. We are not responsible for the privacy practices of these external sites.

Children’s privacy
We do not knowingly collect data from children under 16 without parental consent.

Policy changes
We may update this policy periodically. The latest version will always be available on our website.

Complaints
If you have concerns about how we handle your data, you have the right to lodge a complaint with the relevant supervisory authority.

Contact us
For privacy-related inquiries or to exercise your rights, please use the contact form available on our website.

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