Delivery Information
UK Mainland Delivery
We offer FREE standard delivery on all orders over £50 to UK mainland addresses. For orders under £50, our standard delivery charge is £4.95. Standard delivery typically takes 3-5 working days.
Express Delivery Options
For faster delivery, we offer:
- Next Day Delivery: £6.95 (order before 2pm)
- Saturday Delivery: £9.95
- Next Day Before 1pm: £12.95
Highlands & Islands Delivery
Delivery to Scottish Highlands, Islands and Northern Ireland:
- Standard delivery: £9.95 (5-7 working days)
- Free delivery on orders over £100
International Delivery
We deliver to selected European countries. Delivery charges vary by destination and are calculated at checkout. Typical delivery time is 7-14 working days.
Order Processing
Orders placed before 2pm are processed the same day. Orders placed after 2pm or during weekends will be processed the next working day.
Delivery Times
All delivery times are estimates and not guaranteed. During busy periods such as Christmas, delivery may take longer than usual.
Tracking Your Order
Once your order is dispatched, you will receive a tracking number via email. You can use this to monitor your delivery progress.
Failed Deliveries
If you are not available, the carrier will leave a card with instructions on how to rearrange delivery or collect from your local depot.
Multiple Item Orders
Items from the same order may be sent in separate packages if they come from different warehouse locations. You will not be charged extra for this.
Delivery Address
Please ensure your delivery address is correct as we cannot be responsible for packages sent to incorrect addresses provided by customers.
Click & Collect
Free click and collect service is available from our distribution center. Opening hours are Monday-Friday 9am-5pm.
Damaged Items
Please check items upon delivery. Report any damages within 48 hours by contacting us through our website contact form.
Returns
If you wish to return items, please refer to our Returns Policy on our website for complete details and instructions.
Christmas Delivery
Please note our Christmas delivery deadlines:
- Last orders for standard delivery: December 15th
- Last orders for express delivery: December 20th
Special Instructions
If you have specific delivery instructions, please add these during checkout. While we try to accommodate requests, we cannot guarantee them.
Contact
For any delivery-related queries, please use the contact form on our website. Our customer service team will respond within 24 hours during working days.
Please note: We do not deliver on Sundays or bank holidays.